Two charges per month

[serena2]

Hi, I am being charged twice a month for my service and my account still shows a free subscription status. I need someone to contact me immediately.

[MonicaM_Bogota]

Hi, @serena2!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Don't hesitate to drop us a message if you need extra help.