Two times payment!

[Davide23]

I register today my subscription to spotify premium for student but on my bank account restults that I have paid it two times: anyway I received only one receipt of 4,99€. 

What could I do to have my extra 4,99€ back?

Thanks

[Maxim]

Hey @Davide23,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

[Davide23]

Thanks a lot: if I have any complications later on, I'll contact you!