UNABLE TO VERIFY ADRESS IN FAMILY PREMIUM

[alexannatorv]

I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I always get this message "You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder." What do I do?
my email：************@gmail.complease help me to slove problem !

[Rospis]

hi! i have exactly the same problem, could you solve it? Did someone helped you?

Thanks a lot.

[alexannatorv]

hello , it depends on your luck!  @@

my friend keep emailed to  custmer after service(support@spotify.com) ,and then one of them fix her account  , but i did the same thing , still no good news . they always say like following  robot email. you can send email to support@spotify.com.
try!

Hello Alexannatorv,

Thanks for reaching out to us. It breaks our hearts to hear you're having a bit of trouble joining Premium for Family. No worries, we'll figure this out.

We can confirm you were removed from the Premium for Family subscription because we were unable to verify your account based on the information you provided.

All members of a Premium for Family subscription must reside at the same physical address. For more information, please see our Terms and Conditions.

You can restore your Premium features by upgrading to a standalone Spotify Premium account. Otherwise, check out our available subscription options.

We apologize for the inconvenience this caused you.

If there’s anything else you need, please don’t hesitate to get back in touch.

Have a great day,

Jemi

Spotify Customer Support

[Israebm]

I live in the same address and still my account was disabled from the family plan, to me this is a trick. I cant stand you locked my account without even double check. This is unacceptable for a company like you.

[user-removed]

Having the same problem with my daughter. Can you fix?

[keehret]

me too, i just need the e-mail again to verify the right adress. i saw the E-mail from spotify and i was thinking it´s just advertising, because of this i deleted the E-Mail.

Kevin.ehret89@web.de

[monantb]

My sister is passing the same problem too. I tried everything I thought would help, but still she can't use her account anymore, because she was using untill yesterday. I'm really upset about this situation.