UPGRADED FROM PREMIUM TO PREMIUM FOR FAMILY BUT STILL CHARGED TWICE

[pdy2dnzfbg35z72]

To SPOTIFY,

I have upgraded my account from "Premium"(Php129.00) to "Premium for Family"(Php194.00) last June 18, so why do you have to charge me again for Php129.00 this June 22, 2017? You should have cancelled my "Premium" account automatically. Who would be stupid to have 2 accounts on SPOTIFY. I upgraded my account to save money and not to overspend.

Rod Nolasco
rodnolasco@gmail.com

[SergioDavid]

Hey @pdy2dnzfbg35z72, welcome to the Community!

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account to see what we can suggest.

If you need help with anything else, just let us know.