Help! My account is being used by an email and password that are not mine. I am able to log in via facebook, but when i try and change the email/password, I am not able to get the password reset link, as it sends to '*snip*' which is NOT my email address. When I tried to send a message, it said that I would receive a reply at that same message, which is, again, NOT my email. I have a credit card associated with this account, and the hackers have updated to a family plan - basically this problem is now costing me money. I am very worried, but don't want to completely delete my account (years of playlists!!). How did others with this situation solve this issue?? Very frustrated with Spotify at the moment. My actual email address is *snip*.