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Hello,

 

I was logging in spotify account with my facebook account.

After closing facebook account, i got premium memebership.

Apprx. 1 month ago, my spotfy accound was hacked by someone and he is listening songs with my premium account.

Furthermore, i think, he can see my bank account details as i cant cancel my subsciption. 

Please delete my account permanantly!!! Even i did it. Reason of knowing of my password by hackers, they can reactivitate my account all the times.

I urgently need your help to figure out this situation. 

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Marked as solution

 Hi @eidryn 

I'm so sorry to hear this!

Check out this article, and this (specifically @maxim 's answer.)

Try resetting your password, and disputing any new charges.

Hope you get your account back.

KSB

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3 Replies

Hey there @user-removed!

 

If you think somebody gained access to your account check this article and make sure to follow all steps. I hope that helps. Let me know how it goes!

@ eidryn
I'm so sorry this is happening!
Make sure to try to get on the account, or try to delete the account, or make it private.
However, the thing I most likely would suggest to contact spotify and using these two links below:
https://community.spotify.com/t5/Accounts/bd-p/spotifyaccountrelated (Here you can see if any similar posts have been made)
https://www.spotify.com/us/about-us/contact/

Marked as solution

 Hi @eidryn 

I'm so sorry to hear this!

Check out this article, and this (specifically @maxim 's answer.)

Try resetting your password, and disputing any new charges.

Hope you get your account back.

KSB

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