USA account in USA but cannot login

[Fizzgig]

Can't login anymore and get error of my country not matching my profile yet both match, Please help.

[Fizzgig]

Please can I get support on this, I have no access to spotify...

[Rocio]

Hello Fizzgig and welcome to the Community,

I just had a look in to your profile and everything seems correct, your IP and account are both based in the States.

Have you always experienced this problem? Sometimes you get this error message at work because of the IP you get there is different. This could be the problem. 

Let us know please if you are still not able to log in.  

Thanks. 

[Fizzgig]

Thanks for the reply, no today is the first time I've got this issue. I still cannot login, i get the same error. 😕

[Rocio · Accepted solution]

Hello, 

Could you log in and log out again?

I think is fixed now. 

Let us know, sorry for the inconveniences.

[Fizzgig]

Thank you so much! I can log in now:) No worries, thank you for such a fantastic service, it's so good that I paniced a little when I couldn't get access:)

[Rocio]

You are welcome 🙂

We still think you might have a problem with your IP address. If you get this problem again, you should contact your Internet provider.

Come back to us when you need it.

Thanks for using this forum.