USER premium

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USER premium

I_iza22
Newbie
I pay premium for 3 months and when I logg in my acount I see that the premium is not active.What happend?Thx
1 Reply

Re: USER premium

Rock Star 15
Rock Star 15

Hello @I_iza22 and welcome to the Spotify Community, we're glad to see you're part of the band

 

Upgraded to Premium but can’t use any Premium features? Don't worry, there's usually a quick fix.

Try this troubleshooting:

 

  1. Log out and back into your account

    Occasionally this is necessary to force a sync of info between your device and our account system.
     
  2. Check status of your payment

    If it's shown as pending on your bank statement, it might not have gone through successfully. Check out our payment troubleshooting guide and try again. 

    A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
     
  3. Check that your Premium isn’t on another account

    If your payment isn’t pending, you might be logged in to another account you have. 

    Check out our guide to find any other accounts

 

Also check these:

  • If you have Premium for Family, make sure the owner hasn’t revoked your invitation.

  • If you subscribe with your broadband provider or other services, check with the company managing your subscription to see if it's been successfully activated with them.

 

Let me know how it works for you!

Have a nice day :)

kejt_Rock Star 15
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