Unable to Login in app. But mobile browser and desktop/pc can

[brye]

Plan

Free

Country

Singapore

Device

Oneplus 6T

Operating System

Android 10

My Question or Issue

When logging into the app, always get "You're offline", even though my network/wifi is working fine. But I can login to any browser on mobile or desktop/pc. I tried the "Login without password" option, but the link it is giving me says expired even though i just received and clicked the link within 1 minute, even though it states the link will expire after 4hours.

Tried reinstall, clear cache/data and restart mobile, to no avail.

[OneByBoo]

Hi there @brye,

thanks for reaching out !

Have you tried logging in on a different type of connection with that same device ?

Waiting on your update 🙂

[brye]

Tried Mobile network and wifi(different networks even) as mentioned, both not working. These connections are stable and i can browse/stream content like normal.

[brye · Accepted solution]

Got fixed with a password reset. Curious why it is like this as there's nothing wrong with my account anyway.