I cannot update my credit card on file. I got a new card in the mail and activated it last night. I logged in to Spotify.com and went to My Account, Subscriptions and see my info there stating it will renew on 11/30. I click the Update Details button and it gives me an error saying something went wrong.
I contacted @SpotifyCares on Twitter and they repeatedly asked me to ensure that my card meets their standards for cards (https://support.spotify.com/us/problems/#!/article/I-cannot-activate-the-30-day-free-trial-credit-de... but I wasn't even able to get that far. I tried on two different PCs (in two different phyiscal locations, with different network providers) and my phone, all of which had the same result. I am going on vacation Monday and want to listen to my music, but I have a feeling I won't be able to update my card by then. The Twitter rep ("/CB") replied to my messages pretty quickly, but now I haven't heard back for over 4 hours.
All I need to do is update the expiration date and CVV code for my card. The actual card number is the same.
Solved! Go to Solution.
Could you check for me if the Card details have been updated to the correct information already?
If the details haven't updated themselves:
Then subscribe to premium again
Does this work?