Unable to Upgrade an Account to Family: Error 600

[rcs1000]

Hi,

When I try and add a new account to my Family subscription, I enter name, address, etc., and then it says "Upgrading" before coming back with "Error 600".

Does anyone know what the problem is and how to solve it?

Thanks

[Robert_W]

Hey @rcs1000,

Welcome to the forums!

Sorry to hear this. Can you try to upgrade by using an incognito window, or by clearing your browser's cache. 

Also make sure that all member's accounts are set in the same country.

Let me know if you need any more help 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[JuanTamad2]

I live in the Philippines and my family lives in the United States. How am I suppose to fix this problem?

[caseyhawkes]

I did all of this, i even used an incognito tab and cleared my browser data. None of it works, is there anything else i can do?

[Robert_W]

HI @caseyhawkes!

In this case I would suggest you contact Spotify Support in one of these ways:

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

Let me know if I can help with anything else 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[IbaLapo]

Hi,

we also struggled with this error 600 issue and I believe that problem is that family member you are adding has log-in via facebook profile.

We tried to make a brand new spotify account of family member via gmail e-mail address which we put to the invitation and than it works.

It may works.

[sedatssert]

created a new gmail and tried that, doesn't work..

[kotale]

Here's what I did to solve it:

Logged in with email and password (didn't know the password - because I alwayas logged in with FB account so I requested a password reset).

I succesfully joined the family plan.

Later I couldn't connect my profile with FB account (where I stored my playlists) via web browser, but it worked with spotify desktop app. 

Result: premium family plan + both accounts connected.