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My Question or Issue
I have a premium family account and I am trying to invite my wife into the premium family account. We both have a PH country code. When I click on accept invite in her email and enter our house address, it says that unable to join.
I have not other family members in my profile.
We have the same address.
Can I seek help in resolving this please.
Solved! Go to Solution.
Hey, @jesslorenzo.
Thanks for the screenshot. I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.
Have a nice day 🙂
Hey @jesslorenzo, and welcome to the community.
Hope you’re doing great!
Could you try inviting them using a different browser or incognito mode? If that doesn’t work, please send me a screenshot of the error message being shown.
keep me posted 🙂
Thanks for the response Bill.
I have tried using incognito mode in another browser but it still does not work.
I am able to invite but when my wife accepts and enters the data, it says it is unable to join.
<Community Rock Star - removed personal info>
Hey, @jesslorenzo.
Thanks for the screenshot. I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.
Have a nice day 🙂
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