Unable to access Premium on Android App

[TheRealCabol]

Hey guys,

I signed up for a 30 day premium trial on my account. I cancelled the sub part because I wanted to try it before I actually subscribe. According to my account screen I'm active on Premium til 05/03. When I try to use the Android app though, it says I need to be a Premium member to access Premium Content.
Does anyone know how to fix this error? The account screen shows I'm Premium til 05/03 but the app says I'm not Premium. If this helps, ielog in via Facebook. Thank you.

[Taylor]

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@TheRealCabol wrote:
Hey guys,

I signed up for a 30 day premium trial on my account. I cancelled the sub part because I wanted to try it before I actually subscribe. According to my account screen I'm active on Premium til 05/03. When I try to use the Android app though, it says I need to be a Premium member to access Premium Content.
Does anyone know how to fix this error? The account screen shows I'm Premium til 05/03 but the app says I'm not Premium. If this helps, ielog in via Facebook. Thank you.

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Hi, and welcome to the Spotify Community!

Please note it can take some time for a subscription to be activated on devices.

Does Spotify desktop say 'Spotify Premium' at the top?

Make sure you purchased premium using your facebook account, its very easyto have a spotify and facebook account which are separate.

Try a clean reinstall.

If it still doesn't work feel free to submit a support ticket on the contact form and someone should check it out: https://www.spotify.com/about-us/contact/

Anthony 🙂