Unable to access account

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Unable to access account

user-removed
Not applicable

hi,

I cannot access my account (username: ummon).

I was forced to create another account with another mail but I wish to use the original one 🙂

Every time I try to acces this account I receive a generic errore (try later), i also tried to reset password, I received mail but no luck on resetting process.

I opened a ticket (potify Case # 00629465) but no answer.

 

Thank you.

7 Replies

Liam
Community Legend

@Ummon wrote:

hi,

I cannot access my account (username: ummon).

I was forced to create another account with another mail but I wish to use the original one 🙂

Every time I try to acces this account I receive a generic errore (try later), i also tried to reset password, I received mail but no luck on resetting process.

I opened a ticket (potify Case # 00629465) but no answer.

 

Thank you.


Hi, please could you check your spam box?

 

I shall escalate it for you.

 

Liam

user-removed
Not applicable

I checked my mailbox and put the entire spotify domain in whitelist, but no luck 😞

user-removed
Not applicable
I'm sorry for disturbing.

There are any news?

Thank you for support.

user-removed
Not applicable
Up.

meahtenoha
Spotify
Spotify

Hey Ummon - Thanks for getting back to us. 

 

Please giving logging into "ummon" another try for me. Let me know if you still have any trouble. 

Ummon
Newbie

it's all ok now.

Thank you.

 

Can we delete the account aceofesoxs since I'm using this one (Ummon) now?

 

Thank you for your support

meahtenoha
Spotify
Spotify

Hey Ummon - If you have another account you want delete just use our contact form. We need to confirm some details before removing that account. 

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