Unable to access family account

[Jodders]

I have had to reset my mobile phone today. When I reinstalled Spotify and logged in it shows free account rather than premium for family which I have. I am using the correct login cause I used it on my ipad. I have tried uninstalling the app several times and logging in and out but to no avail. Help please

[ItsJamesJ]

Hey!

That's very strange.
https://community.spotify.com/t5/Accounts-and-Subscriptions/Subscribed-but-not-getting-Premium/td-p/...
This thread may help with what's going on. If it doesn't just let me know!
Let's get you rocking again 🙂

[Jodders]

Managed to get to the bottom of it. As much as I hate to admit it it was my fault. I was entering my full email address on sign in rather than just username. Thanks for help anyway. Cheers

[ItsJamesJ]

Great to hear!

If you ever need me, just shout and I'll be https://open.spotify.com/track/7vqUr6K2Js9Paq4kdNSOm6

 - James