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Unable to access family account

Unable to access family account

I have had to reset my mobile phone today. When I reinstalled Spotify and logged in it shows free account rather than premium for family which I have. I am using the correct login cause I used it on my ipad. I have tried uninstalling the app several times and logging in and out but to no avail. Help please
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3 Replies

Hey!

That's very strange.
https://community.spotify.com/t5/Accounts-and-Subscriptions/Subscribed-but-not-getting-Premium/td-p/...
This thread may help with what's going on. If it doesn't just let me know!
Let's get you rocking again 🙂

Managed to get to the bottom of it. As much as I hate to admit it it was my fault. I was entering my full email address on sign in rather than just username. Thanks for help anyway. Cheers

Great to hear!

If you ever need me, just shout and I'll be https://open.spotify.com/track/7vqUr6K2Js9Paq4kdNSOm6

 

 - James

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