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Unable to access my own (which I just used yesterday) Premium member, please help

Unable to access my own (which I just used yesterday) Premium member, please help

My Spotify account, which I've had premium membership to for a little over 6 months, suddenly logged me out when I tried accessing it today.  Stupidly I never updated my information to a new email, and the account is still, as far as I'm aware, tied to an old Facebook account which is tied to an old email I can no longer access (I don't want to send FB my personal info so I'd rather not involve that any further).  

 

I have the credit card information available if some official help member can find my account that way; honestly I don't even recall the name I gave the account as I never had any real reason to acknowledge it.  Unfortunately Spotify doesn't have a phone number I can call, which would certainly be the fastest method of resolving this, but I'll ask anyway, if someone knows what I can do from here.  

 

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1 Reply

Hey @whydidIsignwfb 

 

If you contact support from your account, the support reply may probably go to an email you don't have access to.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24 hours.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

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