Unable to access my premium subscription


Unable to access my premium subscription


Hi! can somebody help me please. I am a premium subsciber for the past 2 years and awhile ago I logged out of spotify and when I logged in  I cant access spotify anymore. 

   I reset my password for so many times and when I use my new password it said unable to login. But when I log thru FB it will give me free trial only. 

   My subcription monthly is charged thru my telco account. I made another email just to isolate but unfortunately everything still failed

thanks is advance

1 Reply

Re: Unable to access my premium subscription

Rock Star 24
Rock Star 24

Hey @Leighdc


I suggest you contact support so they can help you



You may see an option to chat with support instead of email.


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.


You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook

MattSudaRock Star 24
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