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Unable to access premium account email & wish to cancel subscription

Unable to access premium account email & wish to cancel subscription

Premium account

USA

 

Samsung A71 5G

Android Oreo

 

I created a Premium account several years ago with an email address that I have since lost access to. I don't remember the password for the Spotify account and cannot reset my password since I can't access the email account. Therefore I have no access to the account and no way to change anything. I need to cancel this account so I am no longer charged.

 

Reply
1 Reply

Hi @Emwright345,

 

Thanks for posting in the Spotify Community, and welcome!

 

In this case, I recommend getting in touch with Customer Support, via the contact form provided in this support article (where it says “contact us”); they can help you to cancel your Premium subscription.

 

Let me know how it goes, as well as if you have any other questions.

 

Have a good day!

AdamDamSpotify Star
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