Announcements

Unable to access premium account

Unable to access premium account

I have been contacting Spotify for the past two weeks regarding this issue, and I have had to create a free account via Facebook to get this issue resolved. Two weeks ago my Spotify account logged me out and I have been unable to gain access since. I managed to get through to support who told me that my premium account has had a new email added to it....this is not my email address. I replied to support 4 times and have yet to get this action. I ve also contacted them via Twitter and submitted 3 more requests. My premium account is currently being used by someone else with my card details still on the account......is someone able to help be get my account back please??
Reply
2 Replies

MattSuda

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Pricilla

Hey @user-removed,

 

We can see that our right team is already on the case. Please get back to them via email and they'll help out.

 

Thanks!

 

Suggested posts

Env: prod