Unable to access premium account

Unable to access premium account

I have been contacting Spotify for the past two weeks regarding this issue, and I have had to create a free account via Facebook to get this issue resolved. Two weeks ago my Spotify account logged me out and I have been unable to gain access since. I managed to get through to support who told me that my premium account has had a new email added to it....this is not my email address. I replied to support 4 times and have yet to get this action. I ve also contacted them via Twitter and submitted 3 more requests. My premium account is currently being used by someone else with my card details still on the someone able to help be get my account back please??
2 Replies


I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

MattSudaSpotify Star
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Hey @user-removed,


We can see that our right team is already on the case. Please get back to them via email and they'll help out.




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