Unable to access trial Account.

[johnmanc]

Hi.

I unknowingly seem to have two accounts. One is free and one is a trial period that I have given card details for. Through and issue on my tablet,  I have lost my user name and password for the trial period account. I have checked both my email addresses but I don't seem to have confirmation for the trial period account, only the free account. The trial account was active as I have been able to use it offline.

Can anyone advise how I can get my user name and password for the trial account, as soon, payment will be taken for an account I can't access.

I have sent an enquiry form to Spotify using my free account details,  explaining the situation, but they have not responded.

Thanks

[OviiiOne]

Hello and welcome to the community!

Spotify usually takes within 24-48h to reply back.

Please, be patient.

[MattSuda]

If they have not replied within 48 hours of sending the contact form, post here and let me know. 

[johnmanc]

Thank you Matt. I did only send the message on Thursday, so will give it another couple of days.

[johnmanc]

Thank you, I only sent the enquiry on Thursday, so will give them another couple of days.

[MattSuda]

You're welcome. If you don't get a reply soon, just let me know and I'll tell support to look into your support case. 

[johnmanc]

Hi Matt, unfortunately, I still haven't had a response from Spotify. It
will be a week tomorrow since I sent my contact form.

Thanks

[OviiiOne]

I've forwarded your post, you'll hear from support soon.

[johnmanc]

Thank you for your help.

[Pricilla]

Hey @johnmanc,

Do you have the case number #? If not, can you please send me a private message with the email address you used to contact us? 

We'll chase it up for you and help.

Thanks!