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Unable to access trial Account.

Unable to access trial Account.

Hi.

 

I unknowingly seem to have two accounts. One is free and one is a trial period that I have given card details for. Through and issue on my tablet,  I have lost my user name and password for the trial period account. I have checked both my email addresses but I don't seem to have confirmation for the trial period account, only the free account. The trial account was active as I have been able to use it offline.

Can anyone advise how I can get my user name and password for the trial account, as soon, payment will be taken for an account I can't access.

I have sent an enquiry form to Spotify using my free account details,  explaining the situation, but they have not responded.

Thanks

Reply
9 Replies

Hello and welcome to the community!

 

Spotify usually takes within 24-48h to reply back.

Please, be patient.

If they have not replied within 48 hours of sending the contact form, post here and let me know. 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Thank you Matt. I did only send the message on Thursday, so will give it another couple of days.

Thank you, I only sent the enquiry on Thursday, so will give them another couple of days.

You're welcome. If you don't get a reply soon, just let me know and I'll tell support to look into your support case. 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Matt, unfortunately, I still haven't had a response from Spotify. It
will be a week tomorrow since I sent my contact form.

Thanks

I've forwarded your post, you'll hear from support soon.

Thank you for your help.

Hey @johnmanc,

 

Do you have the case number #? If not, can you please send me a private message with the email address you used to contact us? 

 

We'll chase it up for you and help.

 

Thanks!

 

 

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