Unable to activate 50% off premium deal with NUS extra card

[Shawrangutan]

After entering my card number I receive either 'Technical error' or 'invalid card number'. I have tried entering the number with both spaces and without.

I also submitted three help tickets to spotify about this all with no response. Maybe someone here can help?

[Peter__]

Hey there 🙂

Can you just confirm that your NUS extra card is currently valid? 

I have escalated this thread to the staff for you, so hopefully someone will be able to get this resolved for you soon!

Peter

[Shawrangutan]

Hi Peter, 

I bought my NUS extra card last week at my university, so I've just begun the year of validity. 

Thanks for forwarding this on!

[Liam]

Hi,

Have you tried redeeming from the NUS website?

Liam

[David]

Hello there,

Just took at look into this. I found your card number in your emails and then tried to see if it had been used. It hasn't.

So this brings us to the card being redeemed. I'd recommend trying the process again over on the following page - http://www.nus.org.uk/spotify - and try using a different browser. This might get things up and running for you.

[Shawrangutan]

Hi there David,

I tried the NUS website. I see in the bottom box "This offer is exclusive to extra Card cardholders" with the options 'log in' or 'register,' even though I am signed in. When I click log in then I am just told to sign in again, so it's an endless cycle. 

I have emailed the guys at NUS about this and hopefully they can tell me why I've got such a bootleg card haha. I'll let you guys know what they come back with.

Chris

[Peter__]

Hey again 🙂

Talking to one of my friends earlier he said he had the same issue with the NUS website! I've emailed them to point it out. My friend also said that he was able to enter his code by logging out of Spotify (online) and starting from this page.

Might be worth a shot 😉 

Peter

[David]

It is entirely possible that the NUS website is experiencing some problems with regards to this deal. Are you ever taken through to this page? -

[Shawrangutan · Accepted solution]

Hey guys, thanks for all your responses. The issue is now resolved, turns out my card had not been activated I believe (either way, the issue was with NUS not spotify).

Cheers for the help 🙂