Unable to activate free trial offer from Google Chromecast

[seantzw]

I am currently on the Spotify free trial for premium till 3 Dec 2015. I attempted to redeem the Google Chromecast offer for 3 months free trail for Spotify and was unable to activate it. Please advise! Thanks.

[dsa_7]

Hi there seantzw, welcome to the Community! It's awesome to hear that you have a Google Chromecast and you want to take advantage of the 90-day Free Trial offer with your Chromecast. Unfortunately, if you've taken out a Spotify Premium or Unlimited trial out before on an account, you are unable to redeem the offer on that account. Here's the clause from the Terms and Conditions confirming that:

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If you have subscribed to the Premium or Unlimited service or have taken a trial offer previously, you are ineligible for this 90-Days Free Trial Offer.

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You can read the full terms and conditions of the offer at: https://support.google.com/chromecast/answer/6279405 🙂

If you haven't done anything which you really want to keep, for example playlists, then it's easy to close your account and open a new one as you take advantage of the offer. Meredith, the Community Manager, provided a solution on how to close your Spotify account over at: https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/How-to-delete-account/m-p/120232#M1...

Once you've got that done, go back to the Chromecast offer page, and select the offer. I'd imagine there will be the option to create an account. Once you've made a new account (without taking out a trial beforehand), you should be able to claim your Chromecast offer - yay!

I hope I helped. If this doesn't work, please feel free to reply to this post and someone else might be able to help you! The Community is great for helping others, discovering new music and making new friends. Feel free to explore, and I look forward to seeing you on the forums some time! Good luck with claiming your offer and rock on!

[kucusd]

Via my Chromecast, I am offered free 90days free premium trial (for new subcribers in Malaysia and USA) but when I click to redeem the offer, the webpage to the promotion never loads. Im from Malaysia and would like to take up on this offer, could you kindly advise accordingly, thank you. I want to create a new premium subscription. I am contactable via my email silverfoni@gmail.com. Tq

[dsa_7]

Hi kucusd. To the sounds of things, this could just be a tech bug - but no need to worry because I'm sure Spotify and Google are aware of it. Trying again a few days time (before the offer expires) is your best bet. 🙂

[dsa_7]

Hi kucusd, welcome to the Community. If you take a look at the advice I have provided in previous posts on this thread - hopefully your problem will be solved. Take care.

[1145311682]

I was able to activate  90-day Free Trial offer with your Chromecast, but... after some days, I see that Spotify charged me for a Premium subscribtion. :-(( No warning, not info, just charge.. This is not nice

[1145311682]

I was able to activate my chromecast, but they charged me after couple of days for Premium, without any notifications!

[1145311682]

I was able to activate Chromecast 90 days offer, but after couple days, Spotify Charged me without any warning or notification, bad style!

[dsa_7]

Hi there! Welcome to the Community. Was this charge the full cost of your subscription or just a penny or so? Spotify might charge a tiny sum of money to verify your bank details during the trial - and it might've just taken a couple of days to appear on your statement. However - if you successfully redeemed the offer and have been charged the full cost of a 90-day subscription to Premium, please let me know. Thank you!