Unable to add Premium for Family in the UK (GB) - Country Code Issue

[bandolero80]

Hello

I've upgraded to Premium for Family, however when I invite family members, they receive the following message 

"We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription."

Both our accounts are GB (United Kingdom)

How can we resolve this?

Thanks

[GuitarBingo]

Same problem here in Germany!

[vincentbouvier]

Same issue in France !

[XpellCZ]

Same problem in Czech Republic!

[sweens122]

Same in the US!!

[Muukuro]

I have the same problem. Some background information:

• I already had Spotify Family before the pricing changes
• I am physically located in the Netherlands, and so are the other accounts in my family plan.
• I signed up for the new Family plan from the US page: https://www.spotify.com/us/family/ (linked to from this article on The Verge: http://www.theverge.com/2016/5/23/11744250/spotify-family-plan-upgrade-match-apple-music)
• People invited through email or link (both NL and US versions, e.g. https://www.spotify.com/us/family/redeem/?token=XXXX and https://www.spotify.com/nl/family/redeem/?token=XXXX) were all unable to accept the invitation, with a message similar to the one posted by the OP.
• All people previously in my family plan now cannot access their premium features.

[Muukuro]

Also, I assume that cancelling my subscription and doing it again from the NL page may fix it for me, but I don't feel like trying at the moment. This appears to be a fault in the system, and should be fixed.

UPDATE: Alas, that doesn't work either! 😞

[user-removed]

I tried cancelling my account and doing it again from the UK page and have the same problem so that doesn't work. 

[Muukuro]

No, I just noticed...

[stianbrathen]

Same problem here in NORWAY. Support from Spotify is NONEXISTANT!

[Andrea_berri95]

I have the same problem here in Chile 😕

[Chadley77]

Same in the U.S.

I read that this could be an issue when using different browsers.  I am using chrome and my wife is using Safari.  I told her to try chrome to see if that fixed the issue.  Still waiting for her response.

[Wuzy]

I have the same problem in Germany (DE) too.

[dsegs]

Having the same problem in NL, we tried pretty much every combination of browsers possible and nothing worked. Really think the issue is with Spotify.

[pattont]

Agree - I just emailed their support, but them not having a number to call to get this resolved is truely frustrating.

[Muukuro]

---

@dsegs wrote:

Having the same problem in NL, we tried pretty much every combination of browsers possible and nothing worked. Really think the issue is with Spotify.

---

Agreed, I am fairly certain browsers should not be the issue here. My invitees use Chrome, as do I.

[Angelblot]

Same problem in France too !

[Muukuro]

---

@Angelblot wrote:

Same problem in France too !

---

I would like to say that the specific country is not likely to be the problem. Please use the "I have this problem too" button in the first post, or be more specific and constructive in your replies 🙂

[pattont]

Agreed - it's likely on Spotify's side.

[fxdb07fi]

Same problem here in Finland