Unable to add family member to premium plan

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Unable to add family member to premium plan

Darshaniworkman
Regular
I have premium. Trying to add one family member. Using regular payment method (PayPal), the screen goes like it is processing. No error message, no update to plan. Help please
1 Reply

Re: Unable to add family member to premium plan

MichaelW
Community Legend

Hi there,
Welcome at the Spotify Community!

 

Unfortunately it isn't 'easy' to add another family member.

You'll have to cancel your current family plan. Once your account drops to the free plan (you can ask Spotify's support service to do that for you, if you can't wait) you can subscribe to the family plan again with the extra user.

Then you'll have to invite all the users (and the new user) again.

 

Your account will drop to free on the next billing date. If you go to your account it will say something like: "Your Spotify subscription ends on year-month-day and will revert to Free."

 

Good luck, and happy Spotifying :)

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