Unable to cancel service

[dw515]

Hello, I have used spotify on my cell phone but I cannot remember the email address I used to sign up. I am being billed each month for premium service and I would like to cancel this. The transaction id on my bank statement is <removed sensitive info>

Could you please tell me the email address used for this so I can cancel the premium service?

[Maxim]

Hey @dw515,

Thanks for coming to the Spotify Community. Sorry to hear you’re having some trouble logging into your account.

If you’re unsure which email you used, I’d recommend having a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify.com.

Let me know if you’re unable to track that email down. Thanks!

[dw515]

Hello, I can't remember the email address that I used to setup the account
and I may not have access to the email address anymore. My full name is
<removed sensitive info> the last 4 digits of the credit card I use is <removed sensitive info>. Could you
please tell me what the email address that is attached to the current
premium subscription

Thank you

[Maxim]

Have you performed a quick scan of the email accounts you own for emails from ‘hello@spotify.com’?

If not, I'd recommend doing so. 

[dw515]

Yes I have check and I cannot find any information relating to Spotify

[Maxim]

I'd recommend reaching out to Support so they can try to help you find your account:

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.