Unable to change country in my profile

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Unable to change country in my profile

clem06
Casual Listener

Hi,

I just came back to France after spending several months in Canada, so I need to change the country in my profile.

However, the normal way to change it doesn't work for me (see screenshot). I tried contacting support, but they just sent me the link to "how to change the country in your profile," so it didn't help.

Am I missing anything? Is it because my account is linked to my Facebook profile?

 

Thanks in advance.

 

Clémentine

Capture d’écran 2015-05-25 à 15.08.17.png
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Re: Unable to change country in my profile

Rock Star 24
Rock Star 24

This is a known issue.

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
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5 Replies

Re: Unable to change country in my profile

kbrooksc
Community Legend

Yes, it would have a little to do with your facebook profile. What country is set there? 



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Solution!

Re: Unable to change country in my profile

Rock Star 24
Rock Star 24

This is a known issue.

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Unable to change country in my profile

kbrooksc
Community Legend

Hey there @clem06! Did you ever get this solved?



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Re: Unable to change country in my profile

clem06
Casual Listener

Sorry, I hadn't seen the answers!

Thanks a lot, I actually did what MattSuda said, so we're working on solving it, I guess.

They didn't really say if it was because of Facebook, but they said they can make me a new non-Facebook-linked account (I just want to know whether I'll be able to change the country settings in the future before doing it).

 

Anyway, I guess we can close this topic.

Re: Unable to change country in my profile

kbrooksc
Community Legend

Good to hear @MattSuda was able to help! 



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