Unable to change country in my profile

[clem06]

Hi,

I just came back to France after spending several months in Canada, so I need to change the country in my profile.

However, the normal way to change it doesn't work for me (see screenshot). I tried contacting support, but they just sent me the link to "how to change the country in your profile," so it didn't help.

Am I missing anything? Is it because my account is linked to my Facebook profile?

Thanks in advance.

Clémentine

[kbrooksc]

Yes, it would have a little to do with your facebook profile. What country is set there? 

[MattSuda · Accepted solution]

This is a known issue.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[kbrooksc]

Hey there @clem06! Did you ever get this solved?

[clem06]

Sorry, I hadn't seen the answers!

Thanks a lot, I actually did what MattSuda said, so we're working on solving it, I guess.

They didn't really say if it was because of Facebook, but they said they can make me a new non-Facebook-linked account (I just want to know whether I'll be able to change the country settings in the future before doing it).

Anyway, I guess we can close this topic.

[kbrooksc]

Good to hear @MattSuda was able to help!