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Unable to change country

Unable to change country

Plan: Free

Country: Germany

 

Device: not relevant

Operating System: not relevant

 

My Question or Issue

I recently moved from Ireland to Germany. However, I'm unable to use Spotify app as it detects different country. Unfortunately, the only countries I can select from profile settings when using my browser are Ireland and UK, making it impossible to update the location

 

related article: https://community.spotify.com/t5/Spotify-Answers/How-do-I-change-my-country-settings/ta-p/950275

 

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Reply
1 Reply

Hello @jderda! Thanks for reaching out

 

Can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection. If you have a Premium subscription, you need to pay with a payment method that matches the country you're currently in. I'd also recommend checking out this Support article for more info.

Let me know how you get on!

Jose_MSpotify Star
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