Unable to change payment info

[Xehovah]

My card expired. I'd like to update the info. But the website didn't let me.

I clicked 'change' button on the account info page. It showed me this page asking for ZIP code.

I inputted the correct ZIP then click 'change' button again. It showed me this error message. To be honest, this is pretty frustrating.

[Adam]

Hey, welcome to the Community!

Could you be a star and translate the error message for us? 🙂

Also, it's worth trying the same process on a different web browser to see if that makes any difference at all.

[Xehovah]

It basically said: Ouch, something's wrong. Please try again or go to Help Center.

I've contancted Spotify Support. They helped me to clean my payment info so I could resubscribe again. However, when I chose the plan and tried to set my payment info, the website gave me a blank page without any error message.

I've tried IE and Chrome. The same thing happened.

I believe the subscription page has some serious problem which has turned thousands and thoursands subscribers away.

[Adam]

Ah okay, your support ticket is currently open. You'll get a response back from our payments folks soon and they'll be able to help out.

[Xehovah]

Spotify Support sent me a link to UK description page. I logged in and resubscribed to Premium. Done. The problem solved. I wonder why though. Maybe Taiwan subscription page is broken? Anyway, thanks for help, Adam!

[Adam]

We'll get our website folks to investigate to see if the site itself is broken. Glad you're all set with Premium now though.

Love,

Spotify.

[palowski]

Adam, similar problem here: I can't change payment method. Lately I unsubscribed from Premium via iTunes, but I'd like to join Spotify Family program. "Change Payment" button does not function at all.

[MattSuda]

@palowski 

Try signing up at http://spotify.com/family

If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[palowski]

@MattSuda

thanks for quick answer,

/family link redirects to "Change Payment" section, thus returning me to the very beginning of my problem.

I've already contacted Spotify Tech Suppor and received confirmation e-mail. I'll wirte them back as you suggested.