Unable to create new account or access old account.

[keystoneclick]

Free.

Country USA.

My Question or Issue

I created an account a long time ago and also had an account on anchor.fm a long time ago.

I'm trying to access the podcast that I set-up on anchor.fm by logging into my spotify account.

Here's the issue, when I go to login, the credentials don't work, so I click reset password and get an error message that my email is not associated with the account. 

Then I go to create a new account using that same email and I get an error saying that email is associated to an account.  I'm in an endless loop and really need to access this. Please help!

[Joan]

Hi there @keystoneclick,

Thanks for reaching out. We'll be glad to help you regain access to your accounts.

When you have this behaviour where one error shows the account doesn't exist while it's also not possible to create a new account with that email, this means that the account is most likely disabled. This means that it still exists, but logging into it isn't possible. Check this article for more info on that, including how to get the account back.

Be advised that any issues regarding managing the podcasts themselves are beyond our scope here. For any questions regarding podcasts you have uploaded or want to upload to Spotify specifically, it’s best to contact our Podcast Support team, they can assist you further.

Hope this clears things up.

[JoyceStellus]

Previously I recorded my podcasts (MyJoysComplete)on Anchor but now after a lapse I am unable to access my account and make new podcasts. Kindly help