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Unable to edit profile or change password... (not reset)

Unable to edit profile or change password... (not reset)

Edit profile page is blank?

Solutions page provides nothing?

Unable to change password or reset for that matter, have tried both. I have my login details but want to change the password.

Need to solve this problem or I will have to cancel my subsciption because being able to control login details is essential.

Please Help.....

Reply
4 Replies

I tried to log in on my premium account on ip5 but the phone says that premium is recuired, I have reinstalled the app but it is stll this problem... Help!

Hey guys 🙂

 

sbrentrp - Can you try again now, it would appear there might have been a few website issues last night. 

 

henkan - Can you check your online overview to check if your account is on premium? If it is but your device is not recognising it, try logging out, fully restarting your device and then logging in again making sure you are using your premium details .

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

have everything I need to change password but its not changing when I put it in please help Thanks..


@trena_hatfield wrote:

have everything I need to change password but its not changing when I put it in please help Thanks..


What error message are you getting? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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