Unable to get Premium by using PayPal

[pado2090]

Dear Spotifiy Community,

i have a Problem to get Premium. I want to use the offer 3 mounths premium for 0,99 €

but after i logged in into my PayPal and submitted the payment but after that i will redirect to https://www.spotify.com/de/purchase/panel/?country=DE#__main-billing-paypal and the payment is not completed ...

so how i can get 3 mounth premium for 0,99€ ?? and WHY it don't work with PayPal?

[Ox1]

Hello!
Please try clearing your browser cookies and cache and try a different browser.
Tell me if it worked, please 😉 Have a great day!

[janerikborn]

I have the same problem... after connecting to paypal and submitted the payment i go back to: https://www.spotify.com/de/purchase/panel/?promo=three_for_x#__main-billing-paypal                 and nothing happend...    

and i tried this: Please try clearing your browser cookies and cache and try a different browser.

but don't worked

[Ox1]

Hello!
Can you please try using different device and internet connection?

Thanks!

[pado2090]

i used firefox and google chrome on my windows 10 pc and safari on my iphone but it still don't work! 😕

it must be a problem by spotify or paypal ...

[Ox1]

Hello!
Sorry for the inconvenience 😞 Please contact Spotify support using their Facebook, Twitter or contact form.
If they will reply with a no-reply email, reply to it, even though it is a no-reply.
Have a great day!