Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Unable to get Premium by using PayPal

Unable to get Premium by using PayPal

Dear Spotifiy Community,

 

i have a Problem to get Premium. I want to use the offer 3 mounths premium for 0,99 €

but after i logged in into my PayPal and submitted the payment but after that i will redirect to https://www.spotify.com/de/purchase/panel/?country=DE#__main-billing-paypal and the payment is not completed ...

 

so how i can get 3 mounth premium for 0,99€ ?? and WHY it don't work with PayPal?

Reply
5 Replies

Hello!
Please try clearing your browser cookies and cache and try a different browser.
Tell me if it worked, please 😉 Have a great day!

I have the same problem... after connecting to paypal and submitted the payment i go back to: https://www.spotify.com/de/purchase/panel/?promo=three_for_x#__main-billing-paypal                 and nothing happend...    

 

and i tried this: Please try clearing your browser cookies and cache and try a different browser.

 

but don't worked

Hello!
Can you please try using different device and internet connection?

Thanks!

i used firefox and google chrome on my windows 10 pc and safari on my iphone but it still don't work! 😕

it must be a problem by spotify or paypal ...

Hello!
Sorry for the inconvenience 😞 Please contact Spotify support using their Facebook, Twitter or contact form.
If they will reply with a no-reply email, reply to it, even though it is a no-reply.
Have a great day!

Suggested posts