Unable to get past Captcha

Solved!

Unable to get past Captcha

nickbuttle

Plan

Premium

Country

Spain

Device

MacBook Air 2014

Operating System

iOS 10.13

 

My Question or Issue

Trying to sign my son inn to the Family Plan. Email sent, link accepted and then when he tries to sign up, all the fields are entered and he ends up in an infinite loop of Captcha images which keep resetting and so he cannot progress beyond that page. We've tried iPad and MacBook on Safari and Chrome. Really annoying...Any ideas?

 

Reply

Accepted Solutions
Marked as solution

nickbuttle
Hi,

Thanks for the response. In the end I kept trawling through pages of the same problem and just tethered my Mac to my phone. The sign-up then works over 4G.

ATB,

Nick

View solution in original post

Marked as solution

Katerina

Hey there @nickbuttle,

 

Thanks for keeping us in the loop and glad to hear this did the trick.

 

Since this helped solve the issue you were experiencing, we've marked your reply as solution so that other users with a similar issue can find it more easily.

 

Don't hesitate to give us a shout if there's anything else we can help with. We'll be happy to lend a hand.

 

Have a lovely day 🙂

KaterinaModerator
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View solution in original post

3 Replies

Luan

Hey, @nickbuttle 
Welcome to Spotify Community and thanks for reaching out here!

Could you try to sign up for Spotify using a browser on incognito mode? Try it and let me know how it will work...

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Marked as solution

nickbuttle
Hi,

Thanks for the response. In the end I kept trawling through pages of the same problem and just tethered my Mac to my phone. The sign-up then works over 4G.

ATB,

Nick
Marked as solution

Katerina

Hey there @nickbuttle,

 

Thanks for keeping us in the loop and glad to hear this did the trick.

 

Since this helped solve the issue you were experiencing, we've marked your reply as solution so that other users with a similar issue can find it more easily.

 

Don't hesitate to give us a shout if there's anything else we can help with. We'll be happy to lend a hand.

 

Have a lovely day 🙂

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

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