Unable to hear music from my library

ernahaslenniza · 2023-03-07

Premium Plan

Country: Singapore

Device: Iphone XS Max

Operating System

(iOS 16)

My Question or Issue

Again I am unable to hear music from my own library. How can this happen yet again when i paid for the premium acc? Did all the necessary steps but it’s still showing: No internet connection, to connect using data or wifi.

Billy-J · 2023-03-07

Hey @ernahaslenniza, thanks for reaching out to the Community!

Sorry about that. Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.
If you're still having trouble, can you let me know the make and model of the device you're experiencing this on?

Let me know how everything goes!

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories

Account & Payment

Using Spotify

Listen Everywhere