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Plan
Free
Country
China (using VPN set to Japan)
Device
Sony Xperia 5
Operating System
Android
My Question or Issue
Suddenly unable to log in. Usual name and password or Google login just tells me I'm offline. Unable to create new account, unable to login with FB. I'm not offline.
Worked fine until yesterday. App is updated
Hey @twelveways, thanks for reaching out to the Community!
Spotify doesn't support the use of a VPN on the app. This may be why you're experiencing this issue. I'd recommend turning off the VPN and see if that makes a difference.
I'll be here if you need further help!
Hey @twelveways,
Let's see what the issue is coming from. Are you able to log in to your Spotify account here? Can you also attach a screenshot of what you're seeing so I can take a closer look?
Keep me posted.
Hey @twelveways,
Thanks for your patience while I took a closer look! Did you travel to China? Is China your home country or did you just travel there?
Keep me posted.
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