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Unable to log in (China using VPN)

Unable to log in (China using VPN)

Plan

Free

Country

China (using VPN set to Japan)

Device

Sony Xperia 5

Operating System

Android

 

My Question or Issue

 

Suddenly unable to log in. Usual name and password or Google login just tells me I'm offline. Unable to create new account, unable to login with FB. I'm not offline.

Worked fine until yesterday. App is updated

 

Reply
5 Replies

Hey @twelveways, thanks for reaching out to the Community!

Spotify doesn't support the use of a VPN on the app. This may be why you're experiencing this issue. I'd recommend turning off the VPN and see if that makes a difference.

 

I'll be here if you need further help!

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

Hi, thanks for the reply. I tried without VPN and have the same issue. It
was working with VPN until at least a couple of days ago

Hey @twelveways

 

Let's see what the issue is coming from. Are you able to log in to your Spotify account here? Can you also attach a screenshot of what you're seeing so I can take a closer look? 

 

Keep me posted.

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Billy,

Yeah, I can log in via that link, the issue seems to be with the app

Unfortunately, the app seems to restrict screenshots but I have attached a
picture of screen grin the link you sent me

Hey @twelveways,

 

Thanks for your patience while I took a closer look! Did you travel to China? Is China your home country or did you just travel there?

 

Keep me posted.

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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