Unable to log in and listen to music

[Niicolemarii3]

Plan

Premium

Country

New York

Device

Iphone 13

Operating System

(iOS 15.3.1

My Question or Issue

Haven’t been able to log in for 2 days. I’ve tried logging in using Facebook and email both of which aren’t working. Can someone please help me out. 

[Jeremy]

Hi there @Niicolemarii3

Thank you for reaching out to the Community. We'd like to take a closer look into this.

It seems like you've experienced this issue that now should've been fixed.

If you still have the issue we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

However, if you're still not able to login, can you try to reset your password here?
 

On another note, does it work to log into your account if you're using, for an example the desktop version?

Let us know how it goes 🙂

Take care!