Unable to log into Spotify Desktop via Facebook

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Unable to log into Spotify Desktop via Facebook

JJFeldman
Newbie

Plan

Premium

Country

South Africa

Device

Lenovo X1 Carbon

Operating System

Windows 10

 

My Question or Issue

I have recently changed to a new laptop device. I have installed Spotify and am trying to log in via Facebook, but whenever I click "Log In Via Facebook", a new tab opens in my browser, then it closes and nothing else happens on Spotify. I have tried uninstalling and reinstalling several times and the problem remains the same. 

1 Reply

Re: Unable to log into Spotify Desktop via Facebook

Moderator
Moderator

Hey @JJFeldman.

 

Thanks for reaching out to us about this - we'll be glad to help :)

 

Could you try logging into Facebook on your default browser first, and then trying to click the Log In Via Facebook button? If you're already logged in on Facebook, do you try logging out and logging back in again?

 

If that doesn't work and you're still not able to log into Spotify, could you try clearing cache and cookies in your default browser and trying the above again?

 

Let us know how it goes - we'll be here in case you need any further help ;)

PeterModerator
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