Unable to log into app

[Casper81]

Hi I have been unable to log into the app on my iPad pro and iPhone. I can log onto my account through safari but the app keeps saying that the login failed and asking if I have an account - I have tried deleting and reloading the app as well as resetting the passwords. No joy ... I pay 9.99 for a subscription so this is frustrating ... Help!

[Nico]

Hey @Casper81! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Have you tried to use your email address instead of your username in the login process?

Let us know if that helps, thanks! ^^

Peace

[Casper81]

Hi Nico,

''ok that makes sense ... Thanks for your help I was using my email address ... 🤓

[Nico]

@Casper81

Then try to use your username instead of your email address in the login process. ^^

Peace