Unable to login on App but can login on Website

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Unable to login on App but can login on Website

B-Dog
Casual Listener

I entered my details into the App and it wont log me in. When I go to the spotify website on my PC and use the same details, it logs me in fine. I have confirmed my details several times and 100% sure I am entering them in correctly. Any ideas?

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Re: Unable to login on App but can login on Website

u4ia
Casual Listener

I had the same issue, but I managed to login with the long username. You find this username if you login on the web and check your account.

13 Replies

Re: Unable to login on App but can login on Website

feelikeastrangr
Community Legend

Hey there @B-Dog, thanks for being part of the Spotify Community!

 

Sharing this Answer on how to troubleshoot problems with logging in. Let us know how you get on...

 

Please mark as 'solved' if this reply answered your query, so others will be able to see the solution. Thank you!

 

Re: Unable to login on App but can login on Website

Shifthero90
Casual Listener

I checked my log in I for and I still can’t log in through my app on iPhone, i even tried logging in through Facebook but it’s mot working. What should you suggest???

Re: Unable to login on App but can login on Website

rohitpatel0722
Casual Listener

I am also having the same issue.

Resetted my phone and the app is saying the username and password are incorrect. Can you please look into the issue for me as well?

Re: Unable to login on App but can login on Website

Mat_pass
Casual Listener

Same problem here. 

I can’t log on the App but I can log on the web side. 

 

Why?

Re: Unable to login on App but can login on Website

Shifthero90
Casual Listener

What you do is use your email name but don’t put the @ part. So mine is
< moderator snip - removed for security > and I tried < moderator snip - removed for security > without the email address and it logged me in.

Re: Unable to login on App but can login on Website

Mat_pass
Casual Listener

Also in this way I can’t log. I don’t understand why 

Re: Unable to login on App but can login on Website

rohitpatel0722
Casual Listener

@No, without @ part also, i can not login. I think this is some bigger issue and many users are impacted.

 

Can someone please reply from official spotify team?


@Shifthero90 wrote:
@what you do is use your email name but don’t put the @ part. So mine is
< moderator snip - removed for security > and I tried< moderator snip - removed for security > without the email address and it logged me in.

 

Solution!

Re: Unable to login on App but can login on Website

u4ia
Casual Listener

I had the same issue, but I managed to login with the long username. You find this username if you login on the web and check your account.

Re: Unable to login on App but can login on Website

rohitpatel0722
Casual Listener

@u4ia wrote:

I had the same issue, but I managed to login with the long username. You find this username if you login on the web and check your account.


Thank you. Worked fine now.

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