Unable to login on App but can login on Website

[B-Dog]

I entered my details into the App and it wont log me in. When I go to the spotify website on my PC and use the same details, it logs me in fine. I have confirmed my details several times and 100% sure I am entering them in correctly. Any ideas?

[feelikeastrangr]

Hey there @B-Dog, thanks for being part of the Spotify Community!

Sharing this Answer on how to troubleshoot problems with logging in. Let us know how you get on...

Please mark as 'solved' if this reply answered your query, so others will be able to see the solution. Thank you!

[Shifthero90]

I checked my log in I for and I still can’t log in through my app on iPhone, i even tried logging in through Facebook but it’s mot working. What should you suggest???

[rohitpatel0722]

I am also having the same issue.

Resetted my phone and the app is saying the username and password are incorrect. Can you please look into the issue for me as well?

[Mat_pass]

Same problem here. 

I can’t log on the App but I can log on the web side. 

Why?

[Shifthero90]

What you do is use your email name but don’t put the @ part. So mine is
< moderator snip - removed for security > and I tried < moderator snip - removed for security > without the email address and it logged me in.

[Mat_pass]

Also in this way I can’t log. I don’t understand why 

[rohitpatel0722]

@No, without @ part also, i can not login. I think this is some bigger issue and many users are impacted.

Can someone please reply from official spotify team?

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@Shifthero90 wrote:
@what you do is use your email name but don’t put the @ part. So mine is
< moderator snip - removed for security > and I tried< moderator snip - removed for security > without the email address and it logged me in.

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[u4ia · Accepted solution]

I had the same issue, but I managed to login with the long username. You find this username if you login on the web and check your account.

[rohitpatel0722]

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@u4ia wrote:

I had the same issue, but I managed to login with the long username. You find this username if you login on the web and check your account.

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Thank you. Worked fine now.