Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Unable to login to Spotify on PS4

Unable to login to Spotify on PS4

I recently got a PS4 and decided to login to Spotify. The first time worked effortlessly through the connect feature.

Later, I tried to listen to Spotify on a new account. I signed out on my older account, as the application tells you to do, but still got the error message that my account was still linked to a PSN account. I tried to login with the original account used (the one it was originally linked to) and received the error message again.

I logged out of all my devices via my phone, but still received the error messages when I tried again. Is there any way to fix this? I'd really like to listen to music on my PS4.
2 Replies

Hey @clogosz!


Try restarting the app by holding down the PlayStation button & selecting Close Application. Once closed, reopen the app and try logging in again with the new account.


If that doesn't seem to work, we'd suggest reaching out to our Support team via this contact form so they can look into both accounts. If you have already done this and you've only received an automated reply so far, try replying to it and one of our folks should help out.


Remember that you can also reach us via Twitter @SpotifyCares.



This didn't work, unfortunately, but I sent a question via that form. Hopefully I'll get a response soon.

Suggested posts