Unable to manage my family account

[brendalmeida03]

I have been trying to access my family account to check the ones who are members and maybe change some, but unsuccessfully. Someone knows how to fix it? 

[Robert_W]

Hey @brendalmeida03,

Welcome to the forums, and do not worry, help is here!

Could you please take a look at the following and see if this helps you. pay particular attention to the 'remove a member section':

https://support.spotify.com/account_payment_help/subscription_information/premium-for-family/

Hope this helps 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[Bittencourt]

Hi @brendalmeida03, 

This was an Ongoing Issue we had this week, but as you can see it has just been fixed:

https://community.spotify.com/t5/Ongoing-Issues/Managing-Family-Accounts-Error/idi-p/1717992

Please try again, maybe using different browsers if necessary, and let me know if it works!