Unable to play artists or artist radio, despite having premium?

[hardrockposer87]

Hello,

 I have Spotify Premium, but lately I have been having trouble playing artists' radio stations, or even the artists themselves. Most recently, I was not able to play Eve 6 or Alt-J. 

The error I receive says "This song is not available. If you have the file on your computer you can import it."

[Maxim]

Hey @hardrockposer87,

Can you please send me the URIs of the songs? Right-click the songs, select "Copy Spotify URI" 🙂

[hardrockposer87]

spotify:track:3n69hLUdIsSa1WlRmjMZlW

spotify:track:4iEOVEULZRvmzYSZY2ViKN

spotify:artist:3XHO7cRUPCLOr6jwp8vsx5


These are a few, but I seem to be having trouble with every artist/radio
station now. Spotify had some trouble debiting my account a few weeks ago,
but that should be resolved now.

[Maxim]

Thanks. Please try following the steps here to reinstall Spotify.

Let me know how you get on!

[hardrockposer87]

I uninstalled and re-installed, still having the same problem. 😞 Sorry!

[Maxim]

What OS are you using and how much free space do you have?

Also, does this happen on other devices as well?

[hardrockposer87]

Windows 7 and I have 455 GB of free space. It's only on my desktop. My phone plays everything fine. Also, I can play it on my browser, just not the downloaded version of Spotify.

[Dreadlord]

Hey @hardrockposer87,

I've just checked the markets for this albums/song and the list is kinda short:

URL: https://open.spotify.com/track/3n69hLUdIsSa1WlRmjMZlW
Song markets:CA,MX,US,
Album: An Awesome Wave
Album markets:CA,MX,US,

Can you confirm if your account is located in any of the markets above?