Unable to play songs with my account

[Chelio85]

Plan

Free

Country

United States

I have been unable to play random songs and podcasts under my account. The play button is grayed out. I primarily use the desktop app but I tried using my account on the web app player and received the same results, I cannot play the same songs or podcasts. I have cleared my caches, tried using web player under Google Chrome, Chrome incognito mode, and Microsoft Edge. It's not a country or license issue because I can find and play that same content while not logged in as a Spotify user.

I've tried uninstalling the desktop app and reinstalling it but no change.

[Jeremy]

Hi there @Chelio85,

Thank you for reaching out to the Community. This seems odd so let's take a closer look into this.

To start with, can you have someone log in with their account on your device - such as a friend or a family member? This will help us understand if it's account related or not.

Let us know how it goes.

Take care 🙂

[Chelio85]

Hi @Jeremy so sorry for the delay. I unfortunately do not have anyone who has a Spotify account to test out this solution. Are there any other solutions to try?

[Vasil]

Hey @Chelio85,

You could create a new free account for testing purposes :?
Should do the trick 🙂

We'll be on the lookout for your response!

[Chelio85]

I was able to create a new free account and tested some of the content I was unable to play which is able to be played through the dummy account.

[Dian · Accepted solution]

Hey @Chelio85,

Thanks for confirming.

In such case you can contact our customer support, so they can aid you in creating a new account and transferring the contents from the old one to the new one. You can find out how to reach them on this page. 

Hope this helps,

Cheers!