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I have been unable to play random songs and podcasts under my account. The play button is grayed out. I primarily use the desktop app but I tried using my account on the web app player and received the same results, I cannot play the same songs or podcasts. I have cleared my caches, tried using web player under Google Chrome, Chrome incognito mode, and Microsoft Edge. It's not a country or license issue because I can find and play that same content while not logged in as a Spotify user.
I've tried uninstalling the desktop app and reinstalling it but no change.
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In such case you can contact our customer support, so they can aid you in creating a new account and transferring the contents from the old one to the new one. You can find out how to reach them on this page.
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