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I have been unable to play random songs and podcasts under my account. The play button is grayed out. I primarily use the desktop app but I tried using my account on the web app player and received the same results, I cannot play the same songs or podcasts. I have cleared my caches, tried using web player under Google Chrome, Chrome incognito mode, and Microsoft Edge. It's not a country or license issue because I can find and play that same content while not logged in as a Spotify user.
I've tried uninstalling the desktop app and reinstalling it but no change.
Solved! Go to Solution.
Thanks for confirming.
In such case you can contact our customer support, so they can aid you in creating a new account and transferring the contents from the old one to the new one. You can find out how to reach them on this page.
Hope this helps,