Unable to redeem family code. Says the country is incorrect.

[12139832335]

Just signed up for a spotify family account. Tried to add a family member and it says the code can't be redeemed because the country is incorrect. Both accounts are set to Australia. How to rectify this? 

Here is the error message "

We couldn't add you to the Family plan as your account needs to be based in the same country as the Family plan owner."

Searched the boards for the same error but it doesn't find anything. 

Is there a way to contact spotify directly or do they only offer community assistance for answers?