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Unable to rejoin Family Plan due to confirmation email going to SPAM

Unable to rejoin Family Plan due to confirmation email going to SPAM

My girlfriend and I live together, and have for the past 4 years, and we share a family plan. Recently I got an email stating:


"You’ve lost access to Spotify Premium Family. We weren’t able to confirm the address for your plan, so we’ve moved your account to the free version of Spotify. You won’t be able to rejoin the plan you were on"

Thinking this may be spam, I looked at my account and noticed I am not on the plan any more... Reviewing my email, nothing was in my inbox from Spotify regarding this confirmation, however, it was in my Spam folder. The thing that really tickles me odd is somehow all other Spotify emails are going to my inbox... so that is weird.


I asked my girlfriend to re-send an invite to me but now I get this message:

"We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months."


There is a lot wrong here purely from a services industry perspective, especially looking at when it went to my spam, it was an 8 day window with no real effort to make positive contact. Additionally, nothing within the Spotify app even notified me of this. In an age of notifications being pushed to us from every single application on our phones, there is really no excuse here.


I am looking to get back onto our plan but seems this is the only avenue I have to engage support. Anyone have any thoughts?

1 Reply

Hey there @ptf4u07,


Thank you for your post here in the Community and for the detailed explanation.


Sometimes the messages gets into the spam/junk folder so it's good to have a look in there as well from time to time.


In this case we suggest that you contact our customer support so that they can help you further with this if you didn't verified your account in time. You can contact them here.


Let us know if we can help you with anything else 🙂

Take care!

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