Unable to reset device password!

[Nick_TO]

I have been trying to set/reset my device password for several days now and regardless of what I try to set my password too it says:

"There was a problem setting your password"

I've tried several browsers and it always gives me the same error.  I get the reset email password just fine, but when I get to the reset page I'm unable to set a password.  I can loggin to my general account using my facebook login just fine the only issue is while trying to set a device password it's just not working.

Thanks

[osornios]

Hey @Nick_TO,

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

Let me know how it goes. 🙂

[Nick_TO]

Thank you I will try that and let you know if it works.

[Nick_TO]

HEre's the solution I got from spotify:

1. Go to Facebook settings.
2. Select Security.
3. Select App Passwords. 
4. Click Generate App Password. 
5. Enter your current Facebook password and click Submit.
6. Enter Spotify, and Facebook will automatically generate a password for you. You can use this with your Facebook email address to log in to Spotify on any device. 

It worked!

[osornios]

Thanks a bunch! Gonna try it myself. 🙂